Privacy Notice for Brows Etc
This privacy notice explains how Brows Etc looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
- What information we collect about you
- How information about you will be used
- How long your information will be kept for
- Where your information is kept
- Access to your information and correction
- Other websites
- Changes to our privacy notice
- How to contact us
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you book an appointment for a service or treatment, visit the salon or barbershop for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
HOW INFORMATION ABOUT YOU WILL BE USED
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
- To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
- When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
- When you consent to it: we will always ask for your consent to hold and use health and medical information.
We will therefore share your information with
- Providers of our salon / barbershop software system Ovatu Pty Ltd
- Suppliers of our website Website DNA
We have rigorous data protection and security policies in place with all our suppliers.
[Some of the people working in our salon/barbershop are self-employed. Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information.]
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact Amanda Middleton at Brows Etc.
The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.
HOW LONG YOUR INFORMATION WILL BE KEPT FOR
Unless you request otherwise, we will keep your information to contact you no more than a maximum of 1 year from your last visit to the salon/barbershop.
After a year we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).
Information about unsuccessful job applicants will be deleted after four months.
See our data retention policy for further information, including employee data.
WHERE YOUR INFORMATION IS KEPT
Your information is stored within the European Economic Area on secure servers provided by Ovatu Pty Ltd . Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact Amanda Middleton at Brows Etc.
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
We email e-newsletters to inform you about products, services and treatments provided by our salon. You have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
USE OF GOOGLE ANALYTICS
This website uses Google Analytics, a web analysis service provided by Google Inc. (hereinafter: Google). Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of your use of our website. The information generated by the cookie regarding your use of this website is usually transferred to a Google server in the USA and stored there. Because IP anonymisation has been activated on this website, your IP address will, however, be truncated by Google beforehand within Member States of the European Union or in other countries which are contracting parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating how you use the website, compiling reports on website activities and providing further services related to website and Internet usage to the website operator. The IP address transferred by your browser within the scope of Google Analytics will not be associated with any other data held by Google.
You can prevent the storage of cookies by selecting the appropriate settings on your browser software. However, we would like to point out that if you do so, it may not be possible for you to make use of the full scope of all this website’s functions. You can also prevent the data generated by the cookie and related to your usage of this website (including your IP address) from being transmitted to and processed by Google by downloading and installing the browser plug-in available through the following link: Google Analytics Opt-out Browser Add-on.
In addition to or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our website by clicking on click on this link . An opt-out cookie will then be stored on your end device. This will prevent the collection of data by Google Analytics in future for this website and for this browser for as long as the cookie remains installed on your browser.
USE OF SCRIPT LIBRARIES (GOOGLE WEBFONTS)
In order to present our content correctly and with visually appealing graphics, we use script and font libraries on this website, such as Google Webfonts (https://www.google.com/webfonts/). Google Webfonts are transferred to avoid multiple downloads in your browser’s cache. If your browser does not support Google Webfonts or prevents access to it, the content will be shown in a standard font.
Accessing script libraries or font libraries automatically triggers a connection to the operator of the library. It is therefore theoretically possible for operators of such libraries to collect data; it is, however currently unclear whether this is the case and, if so, for what purposes it may be used.
You can find the data protection policy of the library operator Google here: https://www.google.com/policies/privacy/
USE OF GOOGLE MAPS
This website uses Google Maps API for the visual display of geographical information. During the use of Google Maps, Google also collects, processes and uses data on the visitor’s use of the map function. More detailed information on the processing of data by Google can be found at Google data privacy notices. In the data protection centre there you can also change your personal data protection settings.
EMBEDDED YOUTUBE VIDEOS
On some of our web pages we embed YouTube videos. The operator of the corresponding plug-in is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit a page with a YouTube plug-in, a link to the servers of YouTube is created. This informs YouTube about which page you are visiting. If you are logged into your YouTube account, YouTube is able to link your surfing patterns to your personal profile. You can prevent this by logging out of your YouTube account first.
If a YouTube-Video is started, the provider sets cookies that collect information on user behaviour.
If you have disabled the storing of cookies for the Google Ads program, you can expect no such cookies when viewing YouTube videos. However, YouTube also stores non-personal data in other cookies. If you would like to prevent this, you must block the storage of cookies in your browser.
Our website uses Google conversion tracking. If you arrive at our website via an advert placed by Google, Google Adwords will set a cookie on your computer. The cookie for conversion tracking is set when a user clicks on an advert delivered by Google. These cookies lose their effectiveness after 30 days and cannot be used for personal identification. If the user visits certain pages on our website and the cookie has not yet expired, we and Google are able to recognise that you have clicked on the advert and have been forwarded to this page.
Every Google AdWords customer receives a different cookie. Cookies therefore cannot be traced via the websites of AdWords customers. The information that is gathered with the help of conversion cookies serves to produce conversion statistics for AdWords customers who have opted for conversion tracking. As a result, the customers are informed about the total number of users who have clicked on their advert and been forwarded to a site with a conversion tracking tag. However, they do not receive any information with which the users could be personally identified.
If you do not wish to participate in the tracking, you can decline the setting of the cookies required for this; this can be done, for example, via your browser settings, which disable the automatic setting of cookies generally, or by setting your browser up in such as way that cookies are blocked from the domain “googleleadservices.com”.
Please note that you cannot delete the opt-out cookies as long as you do not want to record measurement data. If you have deleted all your cookies in your browser, you must reset the opt-out cookie.
Our website may include links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
CHANGES TO OUR PRIVACY NOTICE
We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 24th May 2018.
HOW TO CONTACT US
Please contact us if you have any questions about our privacy notice or information we hold about you:
- By email firstname.lastname@example.org
- Or write to us at Brows Etc, 189 Long Street, Atherstone, Warwickshire, CV9 1AH
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: