Terms & Conditions

About Us

We trade under the name Brows Etc, 189 Long Street, Atherstone, Warwickshire, CV9 1AH, To contact us, please email us at info@browsetc.co.uk

Patch Tests

Your safety comes first. For services requiring a patch test this must be carried out by ourselves ONLY no less than 48 hours before your appointment and it is your responsibility to ensure you can get to Brows Etc for this test. Patch tests performed elsewhere are not valid in any circumstances. We are a responsible salon, it is really important to us that all our appointments are performed safely. 

Booking Fee 

A deposit of £15.00 is taken when you book online and in salon, this booking fee to secure the appointment slot that you have chosen. This amount will be deducted from the treatment cost on the day of your treatment. This booking fee secures this specific appointment slot only and is not transferable if you are unable to make this appointment slot.*

Gift cards are not accepted as payment for a booking fee. 

Booking fees are non-refundable.

Cancellation Period 

We ask for 5 days notice to cancel or move appointments with ourselves.

*In exceptional circumstances, at the discretion of the salon owner or self employed team member and if the appointment slot you are vacating can be filled it may be agreed that the booking fee may be transferred to a future appointment. Should you be unable to make this future appointment your transferred booking fee will be lost along with any new booking fee that has been paidBooking fees will only be transferred once.

No Shows 

If you miss an appointment with us we may ask you for full payment upfront upon rebooking. This will be non refundable in any circumstances.

Gift Cards

Gift cards are valid for 1 year from purchase. They are not redeemable for cash. Change is given by way of another gift card for the balance owing to you. 

Brows Etc gift cards are NOT VALID for treatments taken with Hayley Berry or Sharon Gardner. 

Gift Cards may not be used to pay for booking fees.  

T&C’s may be amended at any time

Refunds

Should we authorise a refund, the amount to be returned will be refunded by he same method it was paid to ourselves and will be minus any charges we may incur that are made by our bank for receiving your payment (ie in the case of card payments taken in salon or online) We do not charge an administration fee on top of any of our non refundable bank charges.

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